Shipping
1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
2. Shipping Methods: We offer standard and expedited shipping options. Standard shipping usually takes 3-5 business days for delivery, while expedited shipping takes 1-2 business days.
3. Shipping Rates: Shipping rates vary based on the selected shipping method, destination, and package weight. You can view the shipping costs during the checkout process.
4. International Shipping: We currently only ship within the United States. International shipping times may vary based on customs clearance procedures.
Return policy
1. Eligibility: Returns are accepted for most items within 14 days of the delivery date. However, due to hygiene reasons, we do not accept returns or exchanges for panties, babies accessories, and bridal satin bows.
2. Return Process: To initiate a return for eligible items, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item.
3. Return Shipping: Customers are responsible for return shipping costs unless the item received is defective or damaged upon arrival. We recommend using a trackable shipping service for returns.
4. Refunds: Refunds for eligible items will be processed to your original method of payment within 10 business days after the returned item is received and inspected.
5. Exchanges: We currently do not offer exchanges. If you need a different item, size, or color, please initiate a return for the unwanted item and place a new order for the desired item.
Note: This shipping and return policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information.